Refund Policy Overview To ensure customer satisfaction, we offer a 30-day refund policy. If you are not satisfied with the product you purchased or the product is defective, you can apply for a refund within 30 days of receiving the product.
Refund Application Conditions Refund applications must meet the following conditions:
The product must be unused, in good condition, and in its original packaging and tags. Refund applications must be made within 30 days. Refund applications must be accompanied by proof of purchase (such as an order confirmation email or invoice).
Refund Application Process If you need to request a refund, please follow the steps below:
Contact Customer Service: Contact our Customer Service team via email with your order number and the reason for the refund. Confirm Receipt: We will review your request within 3 business days and send you a refund confirmation and return address. Return the product: Send the product to our designated return address. You will be responsible for the return shipping costs unless we sent the wrong product or the product is defective. Refund processing: Once the returned item is received and its status is confirmed, we will process the refund within 7-10 business days, and the refund amount will be returned to your original payment method.
Refund restrictions For items purchased using discount coupons or promotions, the refund amount does not include the discount portion. Customized and personalized items are not subject to the refund policy.
